When you choose Humly, you’re not just getting reliable workplace technology. You’re also getting access to our support team committed to helping you succeed. A support team that has incredible high satisfaction score from actual customers, in total over 97% positive feedback since we started the survey in 2023. And in 2025 the positive feedback is up to 100% (Jan-May).
We’ll walk you through exactly what you can expect from our support experience — whether you're setting up your first room panel or managing 100+ devices across multiple sites.
We respond to all tickets within 24 hours, we usually answer much faster. Our team in Sweden is available during working hours across various time zones, and we do not hide behind layers of big automation.
In some cases, you don’t need to tell us if something is wrong. Our system monitors expired licenses, tokens, offline panels, and other triggers. We then try to reach out to you before it becomes a bigger problem.
From firmware to integrations, our support team includes experts in both software and hardware. You’re not just talking to someone reading a script. You’re always connected with someone who understands the full Humly Workplace Platform and knows the products inside out.
Need a quick answer? We do also have an AI chatbot which is available around the clock on our support page. It’s perfect for simple or recurring questions and will route your case to our human team if needed. All AI conversations are monitored by our support staff to ensure quality and follow-up.
With a 97%+ satisfaction score and 100% positive feedback in 2025 so far, we are proud of the care and quality we deliver. Feedback is reviewed weekly to improve, fix, or follow up.
Whether you are a direct customer or a Humly Certified Partner, you get the same attention and service quality. But if you are a Certified Reseller or Distributor, you will benefit from prioritized channels and dedicated help.